ChessboArt: Frequently Asked Questions (FAQ)
ChessboArt: Frequently Asked Questions (FAQ)
Welcome to the ChessboArt FAQ page! Here you'll find answers to the most common questions about our unique, handcrafted wall-mounted chess sets, the ordering process, shipping, maintenance, and much more. If you don't find the answer to your question, please don't hesitate to contact us – we're happy to help!
1. About ChessboArt Products
What are ChessboArt wall-mounted chess sets?
Our wall-mounted chess sets are innovative, handcrafted chess sets that serve as both a functional game and an exquisite piece of wall art. They are designed to allow for actual gameplay while also being an elegant decorative element in any space.
What materials are ChessboArt chess sets made from?
We use only the highest quality materials for our chess sets, such as noble woods (e.g., walnut, oak), metals (e.g., brass, stainless steel), and high-grade artistic resins. Each material is carefully selected for its durability and aesthetic appeal.
Are the chess pieces movable?
Yes, the pieces are designed to be moved on the chessboard. Depending on the model, they may be magnetically secured or feature special mechanisms to ensure stability on the vertical plane.
Can I order a custom design?
Yes, we offer the possibility of custom orders. If you have a vision for a unique wall-mounted chess set, please contact us to discuss the details and customization options.
2. Orders & Payments
How do I place an order?
Orders can be placed directly through our website. Simply select the product you're interested in, add it to your cart, and follow the payment instructions.
What payment methods do you accept?
We accept credit/debit card payments (Visa, MasterCard, American Express), bank transfers, and other popular online payment methods such as PayPal. All transactions are secure and encrypted.
Can I cancel or change my order?
Order cancellations or changes are possible within 24 hours of placement, provided the product has not yet been shipped or customization has not begun. Please contact us immediately for such requests.
3. Shipping & Delivery
What is the order processing time?
Order processing time depends on product availability and the degree of customization. Typically, shipping occurs within 3-7 business days from payment confirmation. For custom orders, this time may be longer.
What are the shipping costs?
Shipping costs are calculated individually for each order and depend on the package weight, dimensions, and delivery location. Exact costs will be displayed in your cart before you finalize your purchase.
Do you ship internationally?
Yes, we offer international shipping. Please note that additional customs duties or taxes may apply to international shipments, for which the recipient is responsible.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package's status.
4. Maintenance & Care
How do I care for my ChessboArt wall-mounted chess set?
To maintain the beauty and durability of your chess set, we recommend regularly wiping it with a soft, dry cloth. Avoid using harsh cleaning agents and exposure to direct sunlight or extreme temperatures.
What if my set gets damaged?
In case of minor damage, please contact our service team. We'll be happy to advise you on how to proceed or offer professional repair services.
5. Returns & Complaints
What is your return policy?
We accept returns of products within 14 days of receipt, provided the product is undamaged and in its original packaging. Full details on returns can be found in our Return Policy.
How do I submit a complaint?
In case of a defective product or non-compliance with the description, please contact us immediately with details of the issue and accompanying photos. We will review your complaint and propose a satisfactory solution.
6. Contact Us
If you have any further questions, please don't hesitate to reach out to us:
- Email: michal@chessboart.com
- Phone: +48 698 669 962
- Operating Hours: Monday - Friday, 9:00 AM - 5:00 PM (CEST)